How I use your personal data
I am committed to protecting your personal data.
The data I collect is:
- submitted by you when you contact me to enquire about an appointment and recorded by me as contact details.
- should you become a client, recorded by me as clinical notes, based on information given in sessions. (These notes are anonymised).
I will use your sensitive personal data for the purposes of providing counselling services to you or if I need to comply with a legal obligation.
I will use your non-sensitive personal data to (i) register you as a new client, (ii) manage payment, (iii) collect and recover monies owed (iv) to manage my relationship with you.
My legal grounds for processing your data are in relation to points (i) to (iv) above which are for performance of a contract with you. I will not share your details with third parties for marketing purposes.
Disclosure of your personal data
I may have to share your personal data in the exceptional cases set out regarding limits to client confidentiality, These will be discussed in our first session in forming a client agreement.
I require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law or regulatory bodies.
Protecting your data is important to me and I have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. I also limit access to your personal data to those agencies and other third parties who have a legal or regulatory need to know such data. They will only process your personal data on authorised instructions and they are subject to a duty of confidentiality.
I have put in place procedures to deal with any suspected personal data breaches and will notify you and any applicable regulator of a breach where we are legally required to do so.
In certain circumstances you can ask us to delete your data. See the section entitled ‘your rights’ below for more information.
I may anonymise your personal data (so that you can no longer be identified from such data) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
I will only keep your personal data for as long as is necessary to fulfil the purposes for which I collected it. I may retain your data to satisfy any legal, accounting, or reporting requirements so, for example, I need to keep certain information about you for 6 years after you cease to be a client, for tax purposes.
You have the right to ask me to delete the personal data I hold about you in certain circumstances. (See section below).
You are able to exercise certain rights in relation to your personal data that I process. These are set out in more detail at
In relation to a Subject Access Right request, you may request that I inform you of the data I hold about you and how I process it. I will not charge a fee for responding to this request unless your request is clearly unfounded, repetitive or excessive, in which case I may charge a reasonable fee or decline to respond.
I will, in most cases, reply within one month of the date of the request unless your request is complex or you have made a large number of requests in which case I will notify you of any delay and will in any event reply within 3 months.
If you wish to make a Subject Access Request, please send the request to Marissa Walter at the email address: firstname.lastname@example.org.
Keeping your data up to date
I have a duty to keep your personal data up to date and accurate so from time to time, usually during the counselling review process, I will ask you to confirm that your personal data is still accurate and up to date.
If there are any changes to your personal data (such as a change of address) please let me know as soon as possible by writing to or emailing the addresses set out in the section above.
I am committed to protecting your personal data but if for some reason you are not happy with any aspect of how I collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
I should be grateful if you would contact me first if you do have a complaint so that I can try to resolve it for you.
I may change this Privacy Notice from time to time and shall notify you of any changes.